If you need to change your username or email address associated with your Echo AI account, please contact our Support Team for assistance. We strongly recommend reaching out to support instead of creating a new account.
Why contact support instead of creating a new account? Creating a new account may lead to complications, such as the need to merge metrics and data from multiple accounts into one. By contacting support, you ensure that your account information is updated seamlessly without losing any important data or metrics linked to your existing account.
How to contact Support:
Via Email: Send a request to our Support Team at [support@echoai.com] with the subject line "Username/Email Change Request."
Via Chat: Use the live chat feature on our website to connect with a support representative.
Please include the following details in your request:
Your current username and email address
The new username or email address you would like to update to
Any specific information related to your account that may help with the verification process
Our Support Team will guide you through the process and ensure your information is securely updated without any data loss.
For any questions or further assistance, please feel free to contact us directly.