For the platform to integrate with Gladly, we adopt the basic authentication (private app API Key) authentication to access the Gladly API.
Each access token, which is also referred to as an API key, is associated with a particular user and inherits the same user permissions. When an access token is used to make requests, it functions as if the user themselves are making those requests, with access limited to what is allowed by their permissions. Administrators of Gladly accounts can generate and revoke these tokens through the account settings. It is usually best practice to create an account specifically for Echo AI, if this is not possible leveraging an existing user account will work too.
Method: Basic Authentication
Navigate to your Company's Gladly's account Settings -> REST API.
Click the Create API key button.
Copy/paste your username and API key in a secure location.
Securely* share your username and API Key.
Securely* share your account-name URL value with the team.
--url https://account-name.gladly.com
* If you do not have the means to share securely, we recommend using the Virtru email extension to securely email us the required api_id and api_token credential information.
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We hope this was helpful! Please submit a ticket here if you have any questions or need further assistance.