For the platform to integrate with Aircall, we adopt the basic authentication method to access the Aircall Public API.
Method: Basic Authentication
Navigate to your Company's Aircall Settings page. In the API Keys section, click on Add a new API key, create a new one for the platform, and get your api_id and api_token.
Do not forget to copy/paste the platform's api_token in a secure location; Aircall won't be able to retrieve it for you as they do not store it in plain text!
Securely share the api_id and api_token via secure email*
Activate Call Recording
For the platform to access active call recording (mp3 file), please activate the call recording feature for your organization.
* If you do not have the means to share securely, we recommend using the Virtru email extension to securely email us the required api_id and api_token credential information.
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We hope this was helpful! Please submit a ticket here if you have any questions or need further assistance.